Frequently Asked Questions
1. Do you do other platforms besides Facebook, Twitter and Instagram?
We prefer sticking with Facebook, Twitter and Instagram because those are the platforms we're also most familiar. On certain occasions we're open to working with LinkedIn, Yelp and Google Plus provided the expectations and instructions given to us on those platforms are specified. Please contact us for more details regarding other social media platforms.
2. Can you show us some of the social media work you've done?
Our work is available in person upon request.
3. What is your sales success ratio?
Marketing and sales success are a combination of many factors. First, there's whether or not a business is a product/service of want or a product/service of need. Examples of want-type products/services are restaurants, massesues, music, online store, etc. Examples of need-type products/services are auto shops, medical, law, etc. Each business has its own goals, whether or not it needs a wide general audience or a very niche one. We guarantee effort and efficient use of social media platform strengths to maximize the marketing goals of your business. Most of the time, we achieve that. Sometimes, however, it doesn't happen. The quality of your product plays a big part of social media success as well.
4. When can my business start expecting results?
The first two to three months are about building a solid social media foundation for your business. This means gathering followers in quantity as well as quality, building trust, establishing a brand. Throughout the process, results should begin to happen, first slowly, then, if done properly and with a quality product and desired audience, should snowball within the year into highly-engaged social media accounts. Our most successful clients are the ones who are patient with the process.
Payment is flexible as long as it's within the first week or two of the following month for work from the current month. For example, May's payment is for the work of April. Our paid preference is digital transfer such as Zella Quickpay, wire or Venmo, but traditional methods like checks and cash are also accepted as well.
6. Do I get to post too or will posting be entirely done for me?
Some clients prefer we do all the posting, others like to mix, while others prefer to do the sole postings. The account is yours, the business is yours, Social Media Organic defers to any decision on how your preferences, both on who posts and the style of that the postings (friendly, funny, serious, casual, etc.).
7. Is my business responsible for providing content?
While it's not impossible to maintain social media platforms without aid of content, ultimately your business' success is greatly improved by any content and expertise you can give us. Photos, product explanations and news articles are highly useful. Social Media Organic are experts at marketing, but we need your help to be an expert at explaining your product.
8. Will multiple businesses be charged twice?
We charge seperately per business as different businesses need different strategies and audiences. The work is also multiplied, hence why seperate businesses are charged as individual entities. They'll each receive their own set of social meda accounts.
9. What is your free graphic design policy?
Your businesses' continued success is important to us and often times, our expertise in graphic design can help a business a great deal. As part of your $200 monthly package, we do offer graphic design services on any posts, printed marketing material or presentation, provided they're minor in scale (example: Whole PowerPoint presentations or animated videos would not be part of our free design service). Please contact us and give us a thorough explanation of graphic design services you need. Depending on the project, we will need to approve if it fits the free design policies. We do, of course, can offer additional paid freelance services to large graphic design jobs.
10. What is your free website policy?
Similar to our free graphic design policy, Social Media Organic offers a free website (new or redesign) provided the website is not overly complicated with functions outside the standard bells and whistles of a website (home page, about us, gallery, contact, etc.). Please contact us to determine if your website ideas fit our approval for a free website. As long as you're our client, we will provide website maintanance services along with the option to host your website free. If your business needs a higher service website such as e-commerce, please consult with us for a specific quote.
Yes, you can quit at any time. Your accounts are still yours, they belong to you forever. But if we did work for a majority of the month, we will need to be paid for that month.